Refund Policy

8. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A CONSUMER

8.1 If you are a consumer we are under a legal duty to supply products that are in conformity with the contract between you and us.

8.2 If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

(a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

(b) Up to six months: if your goods cannot be repaired or replaced, then you are entitled to a full refund, in most cases.

(c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to a proportion of the amount you paid for the goods.

8.3 If you wish to exercise your legal rights to reject defective products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection once we have inspected the product(s) and confirmed that the product(s) is/are defective. To arrange collection, please contact us by clicking here. If you have arranged the return then send us a copy of your receipt and we shall process your refund as soon as we receive the goods.
8.4 If you want us to replace a defective product, you agree to return it for inspection and report (without us replacing such products prior to such inspection). You also accept that it is reasonable to inform us of any interruption, defect or failure prior to contacting third parties or incurring expense and, in addition, to allow us to remedy the defect, failure or interruption.

9. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A BUSINESS

9.1 If you are a business customer we warrant that on delivery, any goods we deliver shall:

(a) conform in all material respects with their description;

(b) be free from material defects in design, material and workmanship; and

(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).

9.2 Subject to paragraph 9.1, if:

(a) you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in paragraph 9.1;

(b) we are given a reasonable opportunity of examining such product; and

(c) you return such product to us,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
9.3 We will not be liable for a product’s failure to comply with the warranty in paragraph 9.1 if:

(a) you make any further use of such product after giving a notice in accordance with paragraph 9.2(a);

(b) the defect arises because you failed to follow our instructions as to the storage, installation, use or maintenance of the product or (if there are none) good trade practice;

(c) the defect arises as a result of us following any drawing, design or specification you provided;

(d) you alter or repair the product without our written consent; or

(e) the defect arises as a result of fair wear and tear, willful damage, negligence, or abnormal working conditions.

9.4 Except as provided in this paragraph 9, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in paragraph 9.1.

9.5 These terms shall apply to any repaired or replacement products supplied by us under paragraph 9.2.

10. PAYMENT

10.1 The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order.

10.2 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

10.3 It is always possible that despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.